Shop Operations

Shop Operations standards.

The repeatable processes — estimating, intake, procurement, quality control, warranty, and scheduling — that keep a shop's quotes and promises consistent.

6 articles — read any one online, or download it as a PDF to print or hand to a customer.

UU-OPS-101

Estimating & Bidding: A Repeatable Labor + Material Formula

How to quote consistently across jobs and crew members, instead of re-deriving a price from scratch every time.

Read →Download PDF ↓

UU-OPS-102

Customer Intake SOP: What to Document Before a Job Starts

The checklist that prevents most scope and price disputes before they start.

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UU-OPS-103

Material Procurement: Timing Orders to Hit Turnaround Promises

Why procurement timing — not shop floor speed — is usually what determines whether a turnaround promise gets kept.

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UU-OPS-104

Quality Control Checklist: Final Inspection Before a Job Ships

A standard final pass that catches the defects customers actually call back about.

Read →Download PDF ↓

UU-OPS-105

Warranty & Claims Handling: Setting Terms, Managing Vendor Claims

Separating workmanship warranty from material warranty, and a process for handling claims without open-ended liability.

Read →Download PDF ↓

UU-OPS-106

Scheduling & Capacity Planning: Labor Hours vs. Promised Turnaround

Treating labor hours as a trackable, finite resource so turnaround promises are verified, not guessed.

Read →Download PDF ↓